Refund policy
退貨與退款政策 | Return & Refund Policy
14 天退貨政策 | 14-Day Return Policy
我們提供自收到商品日起 14 天內 的退貨申請期限。
We offer a 14-day return period from the date you receive your order.
我們僅接受因商品本身問題所提出的退貨申請，包括：
- 商品損壞
- 商品瑕疵
- 無法正常使用
- 收到錯誤商品
若商品符合上述情況，請於收到商品後 14 天內與我們聯絡。
We only accept returns for items that are:
- Damaged during transit
- Defective
- Not functioning properly
- Incorrectly shipped
If your item meets any of the above conditions, please contact us within 14 days of receiving your order.
歐盟（EU）地區訂單依當地消費者保護法規享有 14 天冷靜期退貨權利。
Orders shipped to the European Union are entitled to a 14-day cooling-off period in accordance with applicable consumer protection laws.
退貨資格 | Return Eligibility
退回商品必須符合以下條件：
- 未安裝、未使用、未經修改
- 保持收到時的完整狀態
- 包含所有原廠包裝、配件及文件
- 提供訂單編號或購買證明
Returned items must:
- Be unused, uninstalled, and unmodified
- Be in the same condition as received
- Include all original packaging, accessories, and documentation
- Be accompanied by proof of purchase or order number
已安裝、使用、測試、修改或因不當操作造成損壞之商品，恕不接受退貨。
Products that have been installed, used, tested, modified, or damaged due to improper handling are not eligible for return.
如何申請退貨 | How to Request a Return
若需申請退貨，請聯絡我們：
Email: a0912056102@gmail.com
退貨地址：
241 台灣 新北市三重區重新路三段89號5樓之1
To request a return, please contact us at:
Email: a0912056102@gmail.com
Return Address:
5F-1, No. 89, Sec. 3, Chongxin Rd., Sanchong Dist., New Taipei City 241, Taiwan
未經事先申請而寄回之商品，恕不受理。
Items returned without prior authorization will not be accepted.
運費說明 | Return Shipping
若因商品瑕疵、損壞或寄送錯誤而退貨，我們將負擔合理的退貨運費。
For defective, damaged, or incorrectly shipped items, reasonable return shipping costs will be covered by us.
除上述情況外，我們通常不接受非商品品質因素之退貨。
Except for the situations described above, returns for reasons unrelated to product quality are generally not accepted.
收到商品後請立即檢查 | Damages and Issues
收到商品後請立即檢查。
若商品有損壞、缺件、瑕疵或收到錯誤商品，請盡快與我們聯絡，並提供照片或影片，以利我們確認問題並提供協助。
Please inspect your order upon arrival.
If the item is damaged, defective, missing parts, or incorrect, please contact us promptly and provide photos or videos so we can evaluate the issue and provide an appropriate solution.
不可退貨商品 | Non-Returnable Items
以下商品恕不接受退貨：
- 特殊訂製商品
- 接單生產或特殊採購商品
- 已安裝、已使用或經修改之商品
- 特價商品
- 禮品卡
The following items are non-returnable:
- Custom-made products
- Made-to-order or special-order items
- Installed, used, or modified products
- Sale items
- Gift cards
換貨 | Exchanges
若需更換商品，請先與我們聯絡。
經確認符合換貨條件後，我們將協助您完成後續流程。
If you require an exchange, please contact us first.
Once your request has been approved, we will assist you with the exchange process.
退款 | Refunds
收到並檢查退回商品後，我們將通知您退款是否獲得批准。
若退款申請獲得批准，退款將於 5–10 個工作天 內退回原付款方式。
實際入帳時間可能因銀行或付款服務提供商而有所不同。
Once we receive and inspect your returned item, we will notify you of the approval status.
If approved, the refund will be processed to your original payment method within 5–10 business days.
Processing times may vary depending on your bank or payment provider.
國際訂單 | International Orders
國際訂單所產生之關稅、進口稅及其他清關費用均由買方負擔。
若因拒收、未支付關稅、未完成清關或無法成功配送而導致包裹退回，原始運費、退件運費及相關費用將自退款中扣除。
Import duties, taxes, customs fees, and other import-related charges are the responsibility of the customer.
If an international shipment is returned due to refusal, unpaid customs duties, customs clearance issues, or unsuccessful delivery attempts, the original shipping cost, return shipping cost, and any applicable fees will be deducted from the refund.
保固 | Warranty
若商品享有製造商保固，將依各製造商之保固條款辦理。
Products covered by a manufacturer's warranty will be serviced in accordance with the manufacturer's warranty terms.
聯絡我們 | Contact Us
若您對退貨、退款或訂單有任何疑問，歡迎隨時與我們聯絡。
Email: a0912056102@gmail.com
If you have any questions regarding returns, refunds, or your order, please feel free to contact us.
Email: a0912056102@gmail.com